Railway Enquiry No: As we all know that all the major services of railways have been reduced due to the current outbreak of coronavirus so the authorities have advised the customers to sit at home and call to enquire about the Railway services if you want to travel from anywhere to anywhere in the country. In this article today, we will share with you all the railway enquiry numbers which have been launched recently by the authorities.
In this article, we will share with you the toll-free mobile number which has been launched by the authorities. We will also share with you the list of complaint numbers and other details.
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Table of Contents
Dial Railway Enquiry Number
The railway Authority of India has come up with the number of helpline numbers for all of the customers that are undertaking Railway services for a very long in the country. All of the helpline numbers are of great importance because they provide us with the railway enquiry while sitting houses. We do not have to go out to enquire about the Railway services you just have to send a message or email to inquire about the trains that will be running today or tomorrow.
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Details Of Railway Enquiry No
| Name | Railway Enquiry |
| Launched By | Railway Authorities |
| Beneficiaries | Residents Of India |
| Objective | Providing Railway Enquiry |
| Official Website | http://www.indianrailways.gov.in/ |
Helpline Numbers
The following helpline numbers are available for the customers of Railway:-
| Helpline | Number |
| General Enquiry | 139 |
| Toll-free Number | 1800-111-139 |
| General complain | 138 |
| Accidents and safety | 1072 |
Railway Enquiry Format
To enquire about something related to Railways, you need to follow the following format of SMS:-
| Enquiry | SMS Format | Number |
| For PNR status | PNR <10 digit PNR number> | 139 |
| Train arrival and departure | AD <Train number> <Station code> | 139 |
| Accommodation availability | SEAT <Train number> <Station from: STD code> <date of journey ddmmyy> <Station to: STD code> | 139 |
| Fare enquiry | FARE <Train number> <Date of Journey ddmmyy> <Station from: STD code> <Station to: STD code> | 139 |
| Train Time Table | Time <Train number> | 139 |
| For train name and number | <Train Name> or <Train number> | 139 |
Cleanliness Enquiry
To ask an enquiry about the cleanliness on the train you need to follow the following format of SMS:-
| Enquiry | SMS format | Send To |
| For toilet cleaning | OB <Space> C<Space> <PNR> | 138 |
| Couch cleaning | OB<space> C<space> <PNR> | 138 |
| Watering | OB <space>W<space> <PNR> | 138 |
| For pantry | OB <space>R<space> <PNR> | 138 |
| For rodent | OB<space>P<space> <PNR> | 138 |
| Bed Roll | OB<space>L<space> <PNR> | 138 |
| Electrical Repair | OB<space>E<space> <PNR> | 138 |
Procedure To Call at Railway Enquiry Number
If you want to place a call on the customer helpline number of the railways then you must follow the following procedure:-
- First, dial the toll-free number that is 139
- A welcome message will be heard in Hindi & English
- Choose the Language of your desire.
- Press 1 for Hindi
- Now Press 2 for English
- Press 3 for Punjabi
- Further, the following options will be given to you-
- Press * to call directly to the customer care executive
- Press 1 for PNR Status
- Now Press 2 for Arrival, Departure, Cancellation, Train Diversion status
- Press 3 for Accommodation availability
- Press 4 To Know About Fare Enquiry
- Now Press 5 To book Ticket through UPI, Debit Card, Credit Card or by Cash Card delivery by courier or in your email
- Press 6 to cancel the reserved ticket
- Press 7 for a Wake-up call or initial alert
- Now Press 8 for Wheel Chair Booking
- Press 9 for ordering the food menu
Coach Mitra Services
If you want to avail the services of coach Mitra then you can follow the simple procedure of syntax given below:-
| For Coach Cleaning | OB <Space> C<Space><PNR> |
| For Toilet Cleaning | OB<Space>T<Space><PNR> |
| For Watering | OB<Space>W<Space><PNR> |
| For Pantry Repair | OB<Space>R<Space><PNR> |
| For Pest/Rodent | OB<Space>P<Space><PNR> |
| For Linen/Bed Roll | OB<Space>L<Space><PNR> |
| For Electrical Repair | OB<Space>E<Space><PNR> |